mahkota77 Privacy Policy

When you register with mahkota77 and place bets on our sportsbook or slots, you share personal information with us. This page describes what we collect when you use mahkota77 and how we keep that data protected, who may access it, and what rights you have over it.

We at mahkota77 treat your privacy as a core responsibility. We collect only the information necessary to verify your identity, process your deposits and withdrawals, settle your bets, and provide customer support. We do not sell or lease your data to third parties for marketing purposes. Our servers and payment processors are certified for data security, and we review our practices annually.

This policy applies to all users of mahkota77.app and the mahkota77 Android app. If you have questions about how we handle your data, contact our support team via live chat (subject to verification response time) or email [email protected].

What we collect and why

We collect your legal name, date of birth, national ID number, email address, and phone number during registration. We require this information to verify your identity under our KYC (know-your-customer) process. We also record your payment method details (e.g., your DANA, e-wallet, mobile banking, or local payment account identifier) to process deposits and withdrawals. We do not store credit card numbers or full bank account details; payment processors handle that separately.

We record your gameplay activity: bets placed, games played (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, football, badminton, live casino tables), bet amounts, settlement outcomes, and balance changes. We use this data to settle your bets accurately, detect fraud or manipulation, and comply with anti-money-laundering regulations. We also log your IP address, device type, browser, and login times for account security.

We collect communication data: any messages you send via live chat, email, or support tickets. We use these to respond to your inquiries and improve our customer service. We also log technical data about your browsing session—page views, click patterns, session duration—to understand how users interact with mahkota77 and fix technical issues.

Who can access your data on mahkota77

We at mahkota77 keep your data within our organization and share it only with trusted third parties who help us operate the platform. Our payment processors (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) receive your payment method identifiers and transaction history to process deposits and withdrawals. Our identity verification partner receives your ID number and photo during KYC. Our hosting provider stores encrypted copies of your account data on servers located outside Indonesia; these servers are protected by multi-layer firewalls and access controls.

We may disclose your data if required by law or by a government authority in Jakarta, Surabaya, Bandung, Medan, Semarang, or other jurisdictions where mahkota77 operates. We do not voluntarily share data with law enforcement; we respond only to legal requests accompanied by a court order or warrant. We also share limited data with our customer support team, fraud prevention specialists, and internal auditors—all of whom are bound by confidentiality agreements.

We do not sell your data to advertisers, data brokers, or marketing firms. We do not use your gameplay history to build profiles for sale to third parties. Our data sharing is strictly operational: processors need your payment details to settle transactions, hosting providers need encrypted backups for security, and legal authorities may require data under jurisdiction-specific regulations.

Your rights and how to contact us

You have the right to request a copy of all personal data we hold about you. You can request deletion of your account and associated data through your account settings; we process deletion requests within 30 days, retaining only records required by law. You have the right to correct inaccurate information—update your email, phone, or payment method directly in your account dashboard. If you believe we have mishandled your data, you can file a complaint with our data protection officer at [email protected].

We use cookies on mahkota77 to track your login session, remember your preferences, and analyze site traffic. Most cookies expire after 90 days of inactivity. You can disable cookies in your browser settings, but some site features may not function properly. We also allow Google Analytics to track aggregate traffic patterns; this data does not identify you personally.

We review this policy annually and update it if our practices change. Material changes will be announced via email to all active account holders. Continued use of mahkota77 after a policy update means you accept the new terms. This policy is governed by the jurisdiction in which mahkota77 operates; in case of disputes, either party may pursue resolution through arbitration or legal action in that jurisdiction.

We at mahkota77 commit to protecting your privacy with the same care we apply to account verification and withdrawal processing. Your data is encrypted in transit and at rest, access is restricted to authorized staff, and we audit our security quarterly. If you have questions about our data practices, our support team can provide detailed answers during all business hours. You can also submit formal data requests to [email protected] and expect a response within 14 days.

Services on mahkota77 are available only where local law permits. Your data may be processed and stored in jurisdictions outside Indonesia, and you agree to these terms by continuing to use mahkota77. If you do not consent to our privacy practices, close your account immediately through your account settings.